Thursday, January 28, 2010

We are excited to announce that these courses will be added ONLINE in Summer 2010:
  • Sociology 310 - Marriage & the Family
  • Geography 220 - Human Geography
  • Criminal Justice 310 - Criminal Behavior & Rehabilitation Strategies
  • Criminal Justice 527 - Seminar in Criminal Behavior and Personality
  • Criminal Justice 311 - Correctional Techniques, and
  • Finance 311 - Personal Financial Planning
Contact the appropriate department for more information about each course, and look for more updates about online course offerings!

Wednesday, January 6, 2010

The Office of Distance Education is pleased to announce that Jacksonville State University has established a 24/7/365 Blackboard support environment, which includes the following technical support options for all students and faculty:

24/7/365 Phone Support: Blackboard users may call 877.216.7064 to receive technical support for Blackboard Learn version 9 and supporting software such as Respondus LockDown Browser and SafeAssign.
Support Portal: Blackboard users may visit the support portal at http://jsubbsupport.com . From the portal students and faculty may select from the following options:

• Live Chat: Blackboard users may use the chat tool to contact support representatives 24/7.

• Submit a ticket: Blackboard users may submit a support ticket to a technical specialist whose expertise matches the support inquiry. This online tool provides an alternative to phone and e-mail and helps expedite the resolution of the issue. Users can track the status of the ticket in My Support.
• Online self-help: Blackboard users may access the online knowledge base that contains more than 600 support references. The knowledge base is constantly updated, expanded, and refined to ensure that Blackboard users have access to the very latest information.

Please note that the Office of Distance Education has also created faculty and student versions of Features in Focus that provide feature specific instructions for various features in Blackboard. Student version videos have also been created for select features. These reference materials are available in the Faculty Resources and/or Student Resources section of the Distance Education website: http://www.jsu.edu/distance


The Office of Distance Education wishes to recognize the generosity of others who helped to bring 24/7/365 support to JSU: Deans Carr, Fielding, Hammett, Latham, and Wade; Mr. Vinson Houston, Acting Vice President of the Division of Information Technology; Dr. Tim King, Associate Vice President for Enrollment Management and Student Affairs; and Dr. Rebecca Turner, Vice President of Academic and Student Affairs.